author events ~ corporate/institutional sales

Order FAQ's

Zimmara offers secure online ordering for all autographed books after author events where Zimmara provides the book sales support.  Visit our Autographed Book page to place online orders.  

For "pre-orders" prior to an event, customers may call in advance orders.  See below.

Advance Book Orders for Events -

Pickup at event:  Customers may call in their orders and payment information through 6:00 p.m. on the day before an event and have their book(s) held for pickup at the sales table.  Advance orders will be confirmed.  Credit card charges will be processed early on the day of the event.

Orders to be shipped:  Customers may call in orders and payment information through 6:00 p.m. on the day before an event.  Orders will be confirmed.  Credit card charges will be processed early on the day of the event.  See below for shipping charges.  Orders will be shipped the next business day after the event.

phone orders:  617-651-1627


Zimmara accepts MasterCard, Visa, American Express, & Discover credit cards.  Zimmara also accepts personal & business checks.


Customers may request a receipt after an event by either emailing hcarrier@zimmara.com or by calling 617-651-1627.  Please note the type of credit card and the last four digits of your card number in your email or if leaving a telephone message.


Zimmara ordinarily does not accept returns except in the case of defective products.  Please contact us to discuss a return prior to shipping it back.


Zimmara will confirm with you via email that your order has been received. Please add us to your address book to avoid accidental filtering of any future correspondence; we may need to contact you if there are stock issues, or if we have any questions about your order.

Continental U.S.

Please let us know if Priority Mail is not an option at your shipping address. Priority Mail sometimes results in shorter ship-times (2-3 days coast to coast, Saturday delivery). Our standard shipping charges (UPS or Priority Mail delivery to anywhere in the continental U.S., based on destination and size of the order) are as follows:

Books and folded maps: $5.50 base charge + $1.00 for each book and $0.25 for each map

Oversize books: $8.50 base charge + $2.00 for each item

Most orders leave our warehouse within 2 business days. Standard ground delivery orders take approximately 2 to 10 calendar days from the date you order. We are in Massachusetts. The closer you are to us, the quicker your order should arrive.  Please keep this in mind for expedited shipping requests, and adjust shipping methods accordingly.

Expedited Shipping

You will receive a quote by email or telephone for expedited shipping for your confirmation. If your order shipped via UPS 2-Day or Next-Day Air you will receive a shipping confirmation e-mail from UPS at the time Zimmara ships your order.

Shipping choices include:

UPS 1 Day Air

UPS 2nd Day Air

USPS Express Mail

When necessary, please indicate whether you would like Saturday delivery (for an additional fee) or Monday delivery.

For all expedited shipments the shipping charge will be the carrier's rate plus a $2.00 handling charge.

Alaska & Hawaii

UPS 2nd-Day Air, USPS Priority Mail and USPS Express Mail are our preferred methods of shipping to Hawaii and Alaska. We will base our shipping charges on rate schedules.


Canadian orders are shipped via USPS Global Priority Mail to Canada. UPS shipping is not available for Canadian customers.

Canadian orders are subject to duties and taxes by Canadian government entites.

Any such duties and taxes are the responsibility of the customer once the package reaches the destination and cannot be determined in advance. We recommend that questions be directed to local customs offices for details on how these charges are assessed and applied.


Our standard shipping method is USPS Global Priority Mail. We will base our shipping charges on USPS rate schedule or on alternative expedited shipping options.


Other Overseas Addresses

We will confirm your order via e-mail and advise you of the shipping costs and anticipated delivery time. Please let us know about your delivery time frame and cost parameters.